Shipping policy

Processing Times

Orders are processed within 1–2 business days after payment is confirmed.

You will receive a confirmation email with tracking details once your order has been shipped.

Shipping within Australia

Standard Shipping (Free): 3–7 business days.

Express Shipping (Optional): 1–3 business days (extra charges apply).

All orders are shipped from Melbourne, Australia.

Order Tracking

Once dispatched, you’ll receive a tracking number via email to follow your order’s journey.

Delays

While we strive for fast delivery, external factors such as customs processing, courier delays, or peak periods may affect shipping times. We appreciate your patience.

Damaged or Lost Packages

If your order arrives damaged, please contact us within 7 days with photos.

For lost packages, we will work with the courier to resolve the issue and ensure you receive your product.

Contact Us

For any shipping-related queries, reach out at:
📧 info@risesupps.com.au