Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@risesupps.com.au. Please note that returns will need to be sent to the following address: info@risesupps.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@risesupps.com.au.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We stand by the quality of everything we make - because we only create products we love and use ourselves. That's why we offer a 30-Day Money Back Guarantee on your first order. If you're not totally happy within 30 days of receiving your order, just reach out to us - we'll refund you in full, no stress, no fuss.

Please email us at info@risesupps.com.au to discuss further.